We understand that plans can change. If you need to cancel an order, please submit your request as soon as possible so we can review it before your order ships.
How to request a cancellation
- Contact Us right away. You can submit a support request or call 1 (800) 355-7746 during business hours.
- Include your order number and reason for cancellation. This helps us locate and review your order quickly.
- Wait for confirmation from our team. We’ll review your request and let you know if it can be processed.
What happens next
Once your request is received, our team will check the current status of your order. Eligibility for cancellation depends on the order’s current stage, such as whether it has already entered processing or shipment.
If your order can be canceled, you’ll receive a confirmation and your refund will be issued to the original payment method once processed (typically within 72 business hours).
If your order cannot be canceled, don’t worry — once your shipment arrives, you may still be able to return it. Return eligibility varies by product type and condition, so please review our Return Policy for full details.
Need help?
If you’re unsure whether your order can be canceled or have questions about the process, please Contact Us or call 1 (800) 355-7746. Our team will review your order and assist as quickly as possible.