Where Is My Package?
If your order has shipped, the best place to start is your tracking link. Tracking will show the latest carrier scans, estimated delivery details, and whether the shipment is still in transit, out for delivery, delivered, delayed, or split into multiple packages.
Step 1: Check your tracking link
Use the tracking link from your shipping confirmation email to review the latest carrier update. Tracking may show:
- The current shipment status
- The latest carrier scan
- The estimated delivery date, if available
- Delivery attempts or delivery exceptions
- Multiple packages connected to the same shipment
Step 2: Check your order status
You can also log in to your IDJNOW account to review your order status and available tracking information.
If tracking has not updated yet
Tracking information can take time to update after a shipping label is created. In some cases, the carrier may not show movement until the first physical scan is completed.
If tracking was moving and then stopped updating, the package may still be in transit between carrier facilities. Some carriers do not scan every package at every step.
If your order shipped in multiple packages
Some orders ship in more than one package, from more than one warehouse, or directly from a manufacturer or supplier. If only part of your order arrived, another package may still be in transit.
On the carrier tracking page, look for sections such as Multiple Packages, Other Packages in This Shipment, or similar wording. Each package may have its own status and delivery timing.
If tracking says delivered but you cannot find it
If tracking shows delivered but you cannot locate the package, please check common delivery locations first, including your porch, side entrance, garage, mailbox, package locker, building lobby, front desk, mailroom, or with other household members or neighbors.
If the order shipped to a business, school, venue, apartment building, or event location, please also check with the receiving department, front desk, mailroom, or building management.
If you selected Route Shipping Protection
If Route Shipping Protection was selected for your order and your package is lost, stolen, or damaged during shipment, filing a claim directly with Route is usually the fastest and primary next step once the shipment meets Route claim eligibility.
If Route was not selected or you are not sure
If Route Shipping Protection was not selected, or you are not sure whether Route was included on your order, please submit a request to IDJNOW. Our team will review your order, tracking, shipment details, and available next steps.
Please include your order number, tracking number, shipping address, and a short description of what you are seeing in the tracking details.
What happens next?
Our team will review the shipment details and let you know what options, if any, are available. Depending on the carrier status, shipment type, and available information, we may ask for additional details, written confirmation, carrier claim information, or other documentation before a final resolution can be determined.
Submitting a request does not guarantee that a shipment can be stopped, rerouted, replaced, or refunded. IDJNOW will review the shipment status and confirm the next available step.