What happens if my item is on backorder?
If an item is on backorder, it means the item is not currently available to ship but is expected to become available again. Backorder timing can vary by manufacturer, supplier, warehouse availability, production schedules, freight timing, and other supply chain factors.
How backorders work
When an item is listed as Backordered or More Arriving Soon, it means additional inventory is expected, but the item is not available for immediate shipment.
- Your payment may be processed at the time of order.
- Your order helps reserve inventory from a future shipment, subject to availability and allocation.
- Once inventory becomes available, the order can move into the fulfillment queue.
- Orders are generally fulfilled based on order timing, available inventory, allocation, and order processing requirements.
When will my backordered item ship?
Any estimated arrival or shipping timeframe is only an estimate and may change. IDJNOW will ship the item once it becomes available, the order is ready to process, and any applicable payment, verification, or fulfillment requirements are complete.
Please do not schedule an event, installation, rental, or production around a backordered item unless IDJNOW has confirmed availability and timing in writing.
Why do backorder dates change?
Backorder dates may change for reasons including:
- Manufacturer production delays
- Supplier or distributor availability changes
- Inbound freight or receiving delays
- High demand or limited inventory allocations
- Inventory updates that change after the order is placed
If your order includes multiple items
If your order includes both in-stock and backordered items, available items may ship first or the full order may ship together depending on item availability, warehouse location, shipping method, order details, and fulfillment review.
Partial shipments are not always available. If your order ships in more than one package, each shipment may have its own tracking number and delivery timing.
Can I request a change or cancellation?
You may submit a request for review, but changes and cancellations are not guaranteed. Availability depends on order status, payment status, supplier processing, manufacturer processing, shipment status, and other applicable factors.
Submitting a request does not pause, hold, cancel, delay, or change an order unless IDJNOW confirms that action in writing.
What should I include in my request?
Please include your order number, the email address used on the order, the backordered item name or SKU, and a short description of what you need help with.
What happens next?
Our team will review the order and available information, then let you know what options, if any, are available. Backorder timing and availability are not guaranteed unless confirmed in writing by IDJNOW.
Once your item ships, you will receive a shipping confirmation email with tracking information.