Common Questions

• How do I apply for tax-exempt status?

  If your organization is tax-exempt, you can apply to have sales tax removed from future eligible pu...

• Can I cancel my order?

  We understand that plans can change, and our team will always do our best to assist when an order n...

• How can I check my order status?

  You can view your current and past orders anytime by logging into your IDJNOW Account. Once s...

• Where Is My Package?

  Sometimes a single order ships in multiple packages — even though it’s all part of the same shipment. This happens so...

• How do I return or exchange my order?

  I want to return or exchange my order — what should I do?We want you to love your gear — and we're here to help if so...

• Do you offer free shipping?

  Yes. Most items on IDJNOW qualify for Free Economy Shipping within the lower 48 United States. ...