Common Questions

• How do I apply for tax-exempt status?

  If your organization is tax-exempt, you can apply to have sales tax removed from future eligible pu...

• How do I return or exchange my order?

  How do I return or exchange my order?Most eligible items can be returned within 30 days of delivery as long as they a...

• Can I cancel my order?

  Can I cancel my order?If you need to request an order cancellation, please submit a request as soon as possible so th...

• How can I check my order status?

  You can view your current and past orders anytime by logging into your IDJNOW Account. Once s...

• Where Is My Package?

  Where Is My Package?If your order has shipped, the best place to start is your tracking link. Tracking will show the ...

• Do you offer free shipping?

  Do you offer free shipping?Yes. Orders of qualifying items over $100 qualify for Free Economy Shipping within the low...