Can I cancel my order?
If you need to request an order cancellation, please submit a request as soon as possible so the details are documented. Cancellation requests are not guaranteed and depend on order status, payment status, warehouse processing, manufacturer or supplier processing, shipment status, and other applicable factors.
Submit a cancellation request
Please submit a request through the Help Center and include:
- Your order number
- The email address used on the order
- The item or items you are requesting to cancel
- A short explanation of the request
Cancellations are not guaranteed
Orders may begin processing quickly after they are placed. Once an order is being processed, packed, shipped, or sent to a manufacturer or supplier, cancellation may not be available.
Submitting a cancellation request does not pause, hold, delay, or cancel an order unless IDJNOW confirms the cancellation in writing.
Cancellation request timing
The best chance to request cancellation is shortly after the order is placed. Cancellation requests submitted within 60 minutes of placing the order may have a better chance of review before processing begins, but cancellation is still not guaranteed.
Orders sent to a manufacturer or supplier
Some items ship directly from a manufacturer, supplier, freight warehouse, or alternate location. Once processing has started or a purchase order has been sent to the manufacturer or supplier, cancellation may no longer be available.
Large, freight, special order, or non-returnable items
Large, oversized, freight, special order, custom, or non-returnable items may have additional cancellation limits. These orders may begin processing with a manufacturer, supplier, or freight partner quickly after the order is placed.
If the order already shipped
If your order has already shipped, cancellation may no longer be available. After delivery, you may need to follow the standard return or exchange process if the item is eligible.
What happens next?
Our team will review your order status and let you know what options, if any, are available. Please do not assume your order has been canceled unless IDJNOW confirms the cancellation.