We understand that plans can change, and our team will always do our best to assist when an order needs to be reviewed or updated. Because most orders enter our fulfillment system quickly, cancellation requests must be submitted as soon as possible for consideration.
Eligibility for cancellation
Once an order has entered processing, packaging, or shipment stages, it may no longer be eligible for cancellation. Eligibility depends on the current status of the order and the items involved. Our team carefully reviews each request to determine what options are available.
Please note: All cancellation requests are reviewed on a case-by-case basis and are not guaranteed until confirmed by our team.
Note: Some special orders, custom-built products, or direct shipments from manufacturers may have additional restrictions. If this applies to your order, we’ll provide guidance on the next steps once your request is reviewed.
How to request a cancellation
If you’d like to request a cancellation, please Contact Us or call 1 (800) 355-7746 as soon as possible and include your order number for faster review.
For a step-by-step guide, see our related article: How can I request to cancel my order?
If your order cannot be canceled
If your order is already in progress or has been shipped, it may no longer be eligible for cancellation. In those cases, our team will review all available options and communicate the next best steps based on your specific situation.
Important reminders
- Submitting a cancellation request does not guarantee approval — a confirmation will be provided once your request has been reviewed and accepted.
- Requests are handled in the order they are received. Contacting us promptly gives the best chance for review before shipment.
- Orders marked as “Processing,” “Partial,” or “Complete” are typically in advanced fulfillment stages.
- Refunds for approved cancellations are issued to the original payment method once confirmed and processed.