We take pride in ensuring your gear arrives safely and ready to perform. If your order arrives damaged, defective, or incomplete, we’ll make it right as quickly as possible.
What to do first
- Contact us within 7 days of delivery. You can submit a support request or call 800-355-7746.
- Keep all original packaging and materials. Do not discard boxes, inserts, manuals, accessories, or the shipping label — these are often required for inspection, troubleshooting, or replacement.
- Provide clear photos with your ticket. Detailed photos help our team resolve your issue faster.
Helpful photos to include
- Outer shipping box (showing any dents or tears) and the shipping label
- Inner packaging showing how the item was packed
- Close-ups of any visible damage or issue
- Serial number label (if applicable)
- All contents laid out (unit, cables, manuals, accessories)
What happens next
Once we receive your information, our team will review and guide you through the next steps — whether that means troubleshooting, arranging a replacement, or processing a return.
Please note: Without photos or original packaging, our ability to assist may be limited.
About returns related to issues
If an item is returned and determined to be fully functional, missing parts, or outside of policy, standard return shipping and restocking fees may apply. We’ll always communicate with you before taking any action.
Policy reference
For complete details on eligibility, non-returnable items, and additional terms, please review our Corporate Policies & Returns .
Need help?
If you’re unsure what to do or need immediate assistance, please contact us or call 800-355-7746. We’re here to help.