Route Shipping Protection is an optional service that provides premium coverage for your order in case it’s lost, stolen, or damaged during shipment. When selected at checkout, Route gives you peace of mind and faster resolutions for shipping related issues.
How Route works
- Shipping Protection: Covers your order if it’s lost in transit, arrives damaged, or is stolen after delivery (including porch piracy).
- Instant Issue Resolution: File a claim in just a few clicks. Most claims are approved and resolved within minutes.
- 24/7 Claim Support: Route’s dedicated team is available around the clock, with average response times under an hour.
Filing a claim
If your package is missing, damaged, or stolen and you purchased Route protection, you can easily file a claim online. Route handles the process directly and will work with you to provide a refund or replacement.
Important information
Route Shipping Protection extends coverage for online purchases that are lost or damaged in transit, or stolen after carrier delivery confirmation. Coverage is underwritten and managed by Route App, Inc. (Route) and its licensed affiliates. IDJNOW offers Route as an optional service to enhance your protection but does not administer or manage Route claims.
For additional details, please visit Route’s official resources:
Do I have to use Route?
No. Route Shipping Protection is completely optional. During checkout, you’ll see a simple checkbox to add or remove Route coverage, giving you full control over whether to include it. If selected, Route provides premium protection that goes beyond standard carrier or seller coverage, including porch piracy (stolen after delivery) and instant claim resolutions not typically offered through standard carrier insurance. Many customers choose Route for its convenience and fast issue resolution.
Need help?
If you’ve already purchased Route and need assistance filing a claim or learning more about your coverage, please use the claim link above. For general questions about how Route works or to confirm claim steps, our team is happy to help.
Toll-free: 1 (800) 355-7746
Contact Form