Why has my tracking not updated?
Tracking information can take time to update after an order ships. In some cases, a tracking number may be created before the carrier completes the first physical scan.
Common reasons tracking may not update right away
Tracking may be delayed or temporarily stop updating for several reasons, including:
- The shipping label was created, but the carrier has not completed the first scan yet
- The package is moving between carrier facilities without a new scan
- The order shipped from a warehouse, supplier, or manufacturer location with different pickup timing
- The carrier is experiencing delays due to weather, volume, holidays, or service disruptions
- The order is shipping by freight, which may update differently than standard parcel tracking
Label created but no movement
If tracking only shows that a label was created, it usually means the carrier has not completed the first scan yet. Tracking may update once the package is picked up, processed at a carrier facility, or scanned in transit.
Tracking stopped updating in transit
If tracking was moving and then stopped updating, the package may still be in transit between carrier facilities. Some carriers do not scan every package at every step, so tracking may remain unchanged until the next major scan or delivery attempt.
Freight tracking may update differently
Large or oversized items may ship by freight carrier. Freight tracking may not update the same way as standard parcel tracking and may require a PRO number, appointment scheduling, or carrier review.
What should I do?
Please continue to monitor the tracking link for updates. If the tracking has not updated for an extended period, or if the estimated delivery date has passed, submit a request so our team can review the shipment details.
Please include your order number, tracking number, and a short description of what you are seeing in the tracking details.
If you selected Route Shipping Protection
If Route Shipping Protection was selected for your order, Route may be the primary claim path if the shipment meets Route claim eligibility for a lost, stolen, or damaged package.
If you are not sure whether Route was included on your order, please submit a request to IDJNOW and our team will review the shipment details and available next steps.
What happens next?
Our team will review the tracking information and shipment details. Depending on the carrier status, shipment type, and available information, we may ask for additional details or advise on the next available step.
Submitting a request does not guarantee that a shipment can be stopped, rerouted, replaced, or refunded. IDJNOW will review the shipment status and let you know what options, if any, are available.