Where is my order shipping from?
IDJNOW orders may ship from different locations depending on the item, availability, warehouse location, supplier processing, manufacturer processing, and shipment type.
Common shipping locations
Your order may ship from:
- An IDJNOW warehouse or fulfillment location
- An alternate warehouse
- A manufacturer or supplier
- A freight warehouse or carrier terminal
- More than one location if your order ships in multiple packages
Why would my order ship from somewhere else?
Some items are fulfilled from alternate warehouses, manufacturer locations, or supplier locations so they can ship as efficiently as possible. This is common for larger items, special-order items, freight items, manufacturer-direct shipments, or products stocked in more than one location.
Can different items in my order ship separately?
Yes. Some orders may ship in more than one package, from more than one warehouse, or directly from a manufacturer or supplier. If your order ships in multiple packages, each package may have its own tracking number and delivery timing.
How do I see where my order shipped from?
Once your order ships, your tracking information may show the carrier origin scan, shipment origin, or first movement location. Tracking details are controlled by the carrier and may not always show every warehouse or fulfillment location involved before the carrier receives the shipment.
You can also log in to your IDJNOW account to review your order status and available tracking information.
Does the shipping location affect delivery time?
It can. Delivery timing may depend on the shipping location, carrier service, destination, item availability, warehouse processing, manufacturer or supplier processing, freight handling, and any displayed “Ships in” timeframe.
If an item shows a Ships in timeframe, that handling period should be added to the selected delivery method’s transit estimate.
What if I have questions about my shipment?
If you have questions about your shipment, please submit a request and include your order number, tracking number, and a short description of what you need help with.