What information should I include when contacting IDJNOW?
Including the right details helps our team review your request faster and route it to the correct department.
For order questions
Please include:
- Your order number, if available
- The email address used on the order
- The product name or SKU
- A short explanation of what you need help with
For shipping or delivery questions
Please include:
- Your order number
- Your tracking number, if available
- The delivery address on the order
- A brief description of the issue
For damaged, missing, or incorrect items
Please include:
- Your order number
- Photos of the product
- Photos of the shipping box and packaging
- A description of what is damaged, missing, or incorrect
- Whether the outer shipping box showed visible damage at delivery
Please do not discard the product packaging until our team has reviewed your request.
For defective items or service questions
Please include:
- Your order number
- The product name and SKU
- The serial number, if available
- A clear description of the issue
- Photos or a short video showing the issue, if helpful
- Any troubleshooting steps you have already tried
For product questions or gear guidance
Please include:
- The product or category you are interested in
- How you plan to use the gear
- Any equipment you already own that needs to be compatible
- Your timeline or event date, if relevant
Submit your request
When you are ready, please submit your request through the Help Center so our team can review and respond.