How do I get help from IDJNOW?
The fastest way to get help is to start in the IDJNOW Help Center. You can search for answers, review support articles, or submit a request to our team.
Start with the Help Center
Use the Help Center for common questions about:
- Orders and order status
- Shipping and tracking
- Returns and exchanges
- Product questions and gear guidance
- Service or warranty questions
- Tax exempt and purchase order requests
- Showroom information
If you still need help after reviewing the Help Center, you can submit a request and our team will route it to the right department.
Submit a request
For the best support experience, submit a request through the Help Center. This allows us to keep your information organized and follow up properly.
Call or text us
If you have a quick question, you can call or text IDJNOW during business hours.
Call or Text: 1-800-355-7746
Our eCommerce support hours are Monday through Thursday, 9am to 7pm Eastern Time, and Friday, 10am to 6pm Eastern Time.
Visit our showroom
You can also visit our Babylon, NY showroom for local gear help, product questions, and in-person support.
View showroom hours and directions